Return & Refund

Last Updated 14/09/2025

At Flowzilla IT Solutions Private Limited, we strive to ensure that our customers are fully satisfied with our software products and services. This Return & Refund Policy outlines the terms under which returns and refunds may be requested.

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1. Digital Products – No Return Policy

Due to the nature of digital products (including but not limited to software licenses, SaaS subscriptions, downloadable software, and digital tools), we do not offer returns once a product has been delivered, downloaded, or accessed.

We encourage all users to take advantage of our free trial/demo version (if available) before making a purchase.

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2. Refund Eligibility

A refund may be considered only under the following conditions:

• Technical Issues: If you experience a technical issue that prevents the software from functioning as intended, and our support team is unable to resolve the issue within 7 business days.
• Duplicate Purchase: If you accidentally made a duplicate payment for the same product.
• Incorrect Product Delivery: If you received a product different from what was ordered and we are unable to correct the error.

Refunds will not be issued under the following circumstances:

• Change of mind after purchase
• Incompatibility with your system (please review system requirements before purchase)
• Failure to use features as intended
• Missed promotional offers or discounts

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3. Refund Process

To request a refund, please contact us at  Info@flowzilla.inwith the following details:

• Order ID
• Date of Purchase
• Product/Service Purchased
• Reason for Refund Request
• Screenshots or evidence (if applicable)

All refund requests must be made within 7 days of the original purchase date.

Once your request is reviewed and approved, the refund will be processed within 7–10 business days to the original method of payment.

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4. Subscription Cancellations

If you have purchased a recurring subscription:

• You can cancel your subscription at any time from your account dashboard or by contacting our support.
• Upon cancellation, you will retain access to the product until the end of your billing cycle. No partial refunds will be issued for unused time.

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5. Custom Software & Services

For custom software development, consultation, or other service-based engagements, refunds are handled on a case-by-case basis as per the terms of the individual contract or agreement.

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6. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please contact:

Flowzilla IT Solutions Private Limited
Address: Kasbagola, Egra,Purba Medinipur, West Bengal-721447
Email: info@flowzilla.in
Phone: +91-9900687987
Website: www.flowzilla.in

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Note: This policy is governed by the laws of India. By purchasing from us, you agree to this Return & Refund Policy in full.